Privacy Policy Duinbergen Clinic

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Duinbergen Clinic stands for patient safety, accurate information and integrity with the goal of making you feel good about yourself. So it goes without saying that we handle your data with care.

That’s why we make you 4 privacy promises:

  • We protect your personal information as if it were our own
  • We use your personal information only to provide all of our patients with the best possible care as described in this privacy statement and for proper communication with you.
  • We keep your data carefully in an encrypted database and are bound by the medical confidentiality obligation and thus will never sell or give away any of your data to third parties.
  • We share your personal information only when strictly necessary for successful treatment.

What data are processed by us?

All personal data we collect is processed in accordance with all applicable data protection laws and principles, including the EU General Data Protection Regulation 2018, the General Data Protection Regulation and Belgian laws applicable to Data Protection.

As a private clinic, it is necessary for us to collect many different categories of personal information from our patients, most of which is subject to the medical confidentiality obligation.

We need these categories of data to identify you, to diagnose and choose treatment, to communicate with patients, and to ensure the quality of care.

Below is a global list of data we process for Duinbergen Clinic:

We collect the following personal data through the website via the contact forms:

  • Name
  • Email address
  • Phone number
  • Treatment
  • Any questions/comments entered

Data collected by Duinbergen-Clinic if treatment is performed.
Personal Data:

  • Name and address information including nationality
  • Phone and email address
  • Date of birth
  • National registry number
  • Insurance details

Medical record:

  • GP
  • Medical history, mn:
  • Medication
  • Allergies
  • Smoking and drinking habits
  • Diseases and conditions (e.g., diabetes, high blood pressure, etc)
  • Previous surgeries (common and aesthetic)
  • Previous aesthetic treatments
  • Previous treating physicians
  • Medical history of family if relevant
  • Reason for visit
  • Handle data
  • Medical data related to the desired treatment (incl. photos, 3D recordings, laboratory results, anatomical pathology, radiology etc)

Marketing data:

  • Source data (how did people hear about Duinbergen Clinic?)
  • Data for quality improvement (Patient feedback on care, brochures, website etc, complaints received, incident registration)
  • Wish to receive newsletter
  • Website visit

Below is a global list of data we process for MediSpa Knokke
We collect the following personal data through the website via the contact forms:

  • Name
  • Email address
  • Phone number
  • Treatment
  • Any questions/comments entered

Data collected by MediSpa Knokke if a treatment will be performed:

Personal beauty data

  • Grooming habits
  • Sun habits
  • Care products
  • Aesthetician visit
  • Products purchased
  • Services provided (skin analysis, facial care, LPG, Diet, etc)

Marketing data:

  • Source data (how did people hear about MediSpa Knokke?)
  • Data for quality improvement (feedback on treatment, brochures, website etc, complaints received, incident registration)
  • Wish to receive newsletter
  • Website visit

Purposes of data processing

We do not collect your data without an underlying reason. Most of the data we need to offer you safe medical treatments, including pre- and aftercare. The remaining data are needed for the proper organization of the clinic and to properly inform current and future patients what to expect from Duinbergen Clinic and MediSpa Knokke.

We use your personal information for some or all of the following reasons:

  • Consultations and treatments at Duinbergen Clinic
  • Admissions and surgeries at AZ Zeno
  • Implant registration
  • Communication with family physician and other attending physicians
  • Communication with insurance and mutual insurance companies to obtain reimbursement
  • Maintaining medical records
  • Prescribing medication
  • Preparation of consent forms
  • Record and follow up on complications and complaints
  • Reporting of infectious diseases
  • Multidisciplinary Oncology Consultation
  • Generate invoices and payment requests for treatments
  • Register purchased products and tools
  • Patient satisfaction surveys
  • Transfer to other specialists
  • Communication with you
  • Communication with other patients if you have given explicit permission (before-after photos, for example)
  • Medical science education if you have given your explicit consent to do so
  • Medical scientific research if you have given your explicit consent

Security

We take strict security measures to prevent misuse of, and unauthorized access to, your personal data. For example, we ensure that only those persons who really need to access your data have access to it. Access to your data is protected and we regularly check our security measures.

We keep your medical records in accordance with Article 46 of the Code of Medical Duties for 30 years after the last patient contact.

Your privacy and third parties

The most important third parties are other health care practitioners, AZ Zeno, your mutual insurance company and insurance companies. Exchange of your data will then aim to give you the most secure and best treatment.

Of course, we only disclose the personal information they need to provide the services we ask of them in your interest. Where possible, we will anonymize your data.

With your permission, we share a limited amount of non-sensitive data with third parties in the following cases:

  • To improve our website, our services and our communication with patients. We use third-party software to send you newsletters and to optimize the website. We use Google Analytics, WordPress and Mailchimp, among others, with whom we have processor agreements.
  • Cookies Cookies may also contain personal data about, for example, the pages you visited. Please see our Cookie Policy for all information about cookies we use on our website.

Third party websites

Our privacy and cookie policy does not apply to websites of others to which we link from our website. We obviously cannot judge whether they handle your data as correctly as we do. If you land on another company's website, please remember to read their privacy and cookie policy carefully before sharing your personal data.

Your privacy rights

As a user of our website and our services, you have a number of rights. For example, you have the right to know what personal data we hold about you, why we hold that data and what we hold it for. If your personal data is incomplete or incorrect you have the right to correct that. We would encourage you to do so to ensure that our data is accurate and up to date. Furthermore, you have the right to have certain data deleted, to withdraw your consent to use at any time and to stop (temporarily) further processing of data. Finally, you may ask to receive or forward your personal data to others. Of course, we will then ask that you first adequately identify yourself.

If you wish to exercise your rights, we ask that you contact us. You can do this either by phone or by email. Below you will find all relevant contact details.

It is also possible to contact us if you do not wish to exercise any of your privacy rights, but would like to make a complaint about something you are not satisfied with.

Contact details

If you have any questions or comments after reading our Privacy Policy and/or Cookie Policy, please contact us using the contact information below.

Company name: Duinbergen Clinic BV

Address: Duinbergenlaan 33, 8301 Knokke Heist - Belgium

Email address: info @ duinbergen-clinic. be

VAT no: BE0879.739.817

Note: This Privacy Notice may be updated at any time as needed. The most recent version can be found on our website: www.duinbergen-clinic.be